You have 7 days from the delivery date to request an exchange. Please note that we only offer exchanges and do not accept returns or offer refunds.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
For hygiene and product-safety reasons, Tarz Outfits does not accept returns on items that have been worn, washed, altered, damaged, or used. Items without their original tags, packaging, or labels may also be ineligible for exchange. Personalized, customized, or clearance/sale items may be non-exchangeable where specified on the product or order page. Please make sure your item meets our exchange conditions before requesting an exchange.
Yes, you can request to change or cancel your order before it has been shipped. Please contact our customer support as soon as possible, and we'll do our best to assist you.
Once your order has been dispatched, you'll receive a tracking number via email or SMS. You can see in "My Orders"
